Main Workflow Phases

The 8-phase ClientServicingWorkflow — one execution per onboarding case, segment-aware from start to finish.

---

Table of Contents

1. 11.1 Phase Map
2. Phase Breakdown
3. Phase Detail
   1. Phase 1 — Initialize Case
   2. Phase 2 — Order Approval Gate (Enterprise only)
   3. Phase 3 — Compliance Gate (Medium + Enterprise)
   4. Phase 4 — Core Data Retrieval
   5. Phase 5 — Product Provisioning
   6. Phase 6 — Digital Banking Setup
   7. Phase 7 — Credential Delivery
   8. Phase 8 — Case Completion

---

11.1 Phase Map

%%{init: {'theme': 'base'}}%%
flowchart TD
    classDef startEnd  fill:#2d6a4f,stroke:#1b4332,color:#ffffff,font-weight:bold
    classDef system    fill:#1d3557,stroke:#a8dadc,color:#ffffff
    classDef humanTask fill:#e76f51,stroke:#bc4749,color:#ffffff,font-weight:bold
    classDef childWf   fill:#5c4a8a,stroke:#c77dff,color:#ffffff
    classDef gateway   fill:#457b9d,stroke:#1d3557,color:#ffffff
    classDef complete  fill:#1b4332,stroke:#52b788,color:#ffffff,font-weight:bold

    Start(["▶  OnboardingRequest received"]):::startEnd

    P1["Phase 1 · Initialize Case\nvalidateAndCreateCase\nWrite case record · Set clientSegment"]:::system

    G1{"Enterprise\nsegment?"}:::gateway

    P2["Phase 2 · Order Approval Gate\n⏳ Signal: submitOrderApproval\nAssigned → Operations Supervisor"]:::humanTask

    G2{"Medium or\nEnterprise?"}:::gateway

    P3["Phase 3 · Compliance Gate\n↳ Child: ComplianceGateWorkflow\nDoc Review + BSA/AML Attestation"]:::childWf

    P4["Phase 4 · Core Data Retrieval\nretrieveCoreData\nCore Banking System lookup"]:::system

    P5["Phase 5 · Product Provisioning\n↳ Fan-out: multiple product child workflows\nPromise.allOf() — all must complete"]:::childWf

    P6["Phase 6 · Digital Banking Setup\nAnchita Digital Banking Portal\nTier-gated access provisioned for all segments"]:::system

    P7["Phase 7 · Credential Delivery\n⏳ Signal: confirmCredentialDelivery\nAssigned → Operations Team"]:::humanTask

    P8["Phase 8 · Case Completion\nwriteMetrics · sendNotification\narchiveDocuments · state = COMPLETE"]:::complete

    End(["■  Case Complete"]):::startEnd

    Start --> P1 --> G1
    G1 -- "Yes" --> P2 --> G2
    G1 -- "No — skip" --> G2
    G2 -- "Yes" --> P3 --> P4
    G2 -- "No — skip" --> P4
    P4 --> P5 --> P6 --> P7 --> P8 --> End

Node key

🟦 Automated system activity  ·  🟧 Human task — Temporal signal required  ·  🟪 Child workflow  ·  🔷 Segment decision gateway

---

Phase Breakdown

Phase	Name	Type	Segment
1	Initialize Case	System activity	All
2	Order Approval Gate	Human task — signal	ENTERPRISE only
3	Compliance Gate	Child workflow	MEDIUM + ENTERPRISE
4	Core Data Retrieval	System activity	All
5	Product Provisioning	Child workflow fan-out	All (products vary by segment)
6	Digital Banking Setup	System activity	All (tier-gated via Anchita Digital Banking Portal)
7	Credential Delivery	Human task — signal	All
8	Case Completion	System activity	All

---

Phase Detail

Phase 1 — Initialize Case

Validates the intake request, creates the case record in Aurora with state = OPEN, sets clientSegment (immutable for the case lifetime), and initialises the Playbook stage tracker. The workflow run ID is written to the case record for future signal routing.

Phase 2 — Order Approval Gate (Enterprise only)

Creates a human task assigned to the Operations Supervisor group. The workflow waits indefinitely via submitOrderApproval signal. On REJECTED, the workflow writes a rejection event to audit_events and terminates. On APPROVED, it advances to Phase 3.

Phase 3 — Compliance Gate (Medium + Enterprise)

Delegates to ComplianceGateWorkflow as a child workflow. The parent waits for the child to complete. The child handles Document Review and BSA/AML attestation — both are mandatory human steps. See Compliance Gate.

Phase 4 — Core Data Retrieval

Calls the core-banking-adapter to retrieve the client’s customer profile, existing accounts, and relationship data. Writes enriched company data to Aurora companies table. On failure, routes to error recovery signal.

Phase 5 — Product Provisioning

The ProductProvisioningOrchestrator fans out to N child workflows — one per selected product — all running concurrently via Promise.allOf(). Only products available to the case’s segment are started. All must complete before Phase 6 begins. See Product Provisioning Fan-Out.

Phase 6 — Digital Banking Setup

Provisions user access to the Anchita Digital Banking Portal via the anchita-portal-adapter. All segments access the same portal; the portal enforces tier-based feature gating at runtime using the clientSegment value written to the case record in Phase 1:

• SMALL and MEDIUM → Standard tier — account dashboard, payment initiation, transaction history, BAI2 reporting
• ENTERPRISE → Enterprise tier — all Standard features plus instant payments, multi-entity hierarchy views, FX rate dashboards, and advanced liquidity management tools

This activity establishes the digital channel relationship and provisions the initial user set as configured during onboarding.

Phase 7 — Credential Delivery

Creates a human task assigned to the Operations Team. The operator delivers credentials to the client (via secure email or physical delivery) and confirms via submitCredentialDeliveryConfirm signal. On confirmation, advances to Phase 8.

Phase 8 — Case Completion

Writes final metrics to Aurora (for the Executive Dashboard), sends completion notifications (email, push), archives documents to S3 cold storage tier, and sets state = COMPLETE. The workflow execution ends cleanly — Temporal closes the execution record.